Seamlessly bridge machines and support. Manage tickets, orders, services, and customer communication in one powerful platform designed for manufacturers.
Why ProServiceDesk
The best alternative to WhatsApp for after-sale service. 100x better for managing customer support, parts orders, and service scheduling.
Attach unique QR codes to each machine. Customers scan to instantly access support, documentation, and service history.
Streamlined ticket management with real-time chat, video calls, and AI-powered summaries. Never lose track of customer issues.
Customers can order replacement parts directly from the app. Manage inventory and track orders in one place.
Schedule check-ups and maintenance with calendar integration. Assign technicians and track service history.
Equip your service agents with a powerful mobile app for on-site support, procedure forms, and digital signatures.
Get insights into ticket resolution times, agent performance, and customer satisfaction with comprehensive dashboards.
How It Works
Import your customer and machine database. Generate unique QR codes for each machine.
Add agents to your organization. Assign roles and configure notifications.
Customers scan QR codes to open tickets. Your team responds via chat, calls, or on-site visits.
Join manufacturers who have streamlined their support operations with ProServiceDesk.